#DIALPAD HIGHFIVE SERIES#

Observe.AI raised $54 million just last month, while CallMiner, closed a $75 million funding round from Goldman Sachs and Replicant raised $27 million for its own angle on the technology.įollow Follow Voice Analytics Startup Observe. And while remote working has garnered new clients for mainstays like Gridspace, whose Sift platform transcribes and examines conversations with customers for useful information, plenty of other startups are picking up enough capital to really expand their presence. That’s why virtual agent platforms like Inference Solutions and Satisfi Labs are started adding pandemic-specific answers to their AI. The subsequent explosion in people working from home means more people using conferencing services and an uptick in contact center calls. Demand has spiked, particularly since the COVID-19 health crisis began. That’s why part of the new money will go toward expanding the range of AI-based features Dialpad can provide. We have invested in real-time speech recognition, natural language processing and voice analytics on a system that works anywhere, on any device.” Enterprising Effortsĭialpad’s funding round’s sheer size stands out as notable, but it’s not alone in drawing attention for applying voice AI technology to enterprise services. They also want that platform to be smart to do things like automate note-taking and provide real-time insights and answers in response to what’s happening on a call or meeting. “We have seen a huge increase in demand for cloud communications tools, and we are raising additional capital to meet this demand,” said Dialpad CEO Craig Walker said in a statement, “Users want a single platform to handle voice, video and messaging. That includes using mobile devices, for which Dialpad recently acquired mobile video conference platform Highfive. For customers, Diapad can analyze their requests to connect their calls to the right person while providing real-time transcriptions of their messages. Dialpad now provides a range of analyses from phone calls, including live coaching for calls with customers and suggestions for improving productivity.

Dialpad’s new automatic notetaking feature, using natural language processing to flag action items and analyze sentiment, is now the foundation for Dialpad’s “Voice Intelligence” offerings. Though initially designed around its conferencing technology, Dialpad started building up its AI portfolio a couple of years ago after acquiring conference call transcription service TalkIQ. According to the company, the new capital puts the company’s valuation at $1.2 billion, with $220 million in funding total. The startup, best known for its UberConference messaging platform, provides cloud-based communications services as well as a growing number of AI-based features, including voice transcription and analytics for meetings and contact center interactions with customers.

#DIALPAD HIGHFIVE SERIES#

Business communications platform developer Dialpad has raised $100 million in a Series E funding round led by OMERS Growth Equity. Existing Dialpad customers can order new phones directly from the settings tab in the app.

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